i8club Privacy Policy

1. Introduction

i8club is committed to protecting the privacy and personal data of all players and visitors who interact with the i8club platform. This Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission of the Philippines.

This Policy applies to all personal information collected through: registration and account management on the i8club Platform; use of any game, feature, or service on the Platform; communications between you and i8club support; and your use of the i8club website and any associated mobile-optimised pages.

This Policy should be read together with the i8club Terms & Conditions, which govern the overall use of the Platform and are incorporated herein by reference.

2. Data Controller

For the purposes of applicable data protection law, i8club is the data controller responsible for the personal information collected and processed through the Platform. As data controller, i8club determines the purposes and means of processing your personal data.

All privacy-related inquiries, access requests, and complaints may be directed to the i8club Data Privacy contact at: [email protected]. Please include "Privacy Request" in the subject line to ensure prompt routing to the appropriate team.

3. Personal Data We Collect

i8club collects personal data from you in several ways depending on how you interact with the Platform. The categories of personal data we collect are set out in the table below.

3.1 Data You Provide Voluntarily

The majority of personal data i8club holds about you is information you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. Providing this data is necessary to access the full functionality of the Platform; without it, certain services — including withdrawals — may not be available to you.

3.2 Data Collected Automatically

When you visit or use the i8club Platform, we automatically collect certain technical data including your IP address, device identifiers, browser information, and behavioural data such as pages visited, time spent on each page, and in-game actions. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7.

3.3 Data from Third Parties

In certain circumstances, i8club may receive personal data about you from third parties, including payment processors (such as GCash and PayMaya operators), identity verification service providers, fraud detection partners, and regulatory bodies. This data is used solely for the purposes of completing transactions, verifying your identity, and fulfilling our compliance obligations.

4. How We Use Your Personal Data

i8club uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your i8club account, including verifying your identity and age (21+ requirement), processing login requests, and managing account preferences.
• Service delivery: To provide access to games, process deposits and withdrawals through supported Philippine payment channels, award bonuses, and deliver the full range of Platform features.
• KYC and compliance: To fulfil our obligations under applicable Philippine regulations, including identity verification, anti-money laundering (AML) screening, and responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, cheating, collusion, and other prohibited conduct on the Platform.
• Customer support: To respond to your inquiries, resolve disputes, process complaints, and provide assistance through our support channels.
• Marketing and promotions: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw consent at any time.
• Analytics and improvement: To analyse usage patterns, improve Platform features, personalise your gaming experience, and conduct internal research and reporting.
• Legal obligations: To comply with applicable laws, respond to lawful requests from regulatory authorities or law enforcement, and enforce our Terms & Conditions.

5. Legal Basis for Processing

i8club processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — namely, to provide you with the services described in the i8club Terms & Conditions. This covers account management, payment processing, and game provision.
• Legal obligation: Processing is necessary to comply with our legal and regulatory obligations, including KYC requirements, AML obligations, and reporting duties to PAGCOR and other competent authorities.
• Legitimate interests: Processing is necessary for our legitimate interests in operating a secure, fair, and compliant gaming platform, including fraud detection, security monitoring, and platform analytics — provided these interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

i8club does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, and Metrobank, and their respective processing partners, to facilitate deposits and withdrawals in Philippine Peso.
• Identity verification providers: Third-party KYC and AML screening service providers used to verify player identity and conduct regulatory checks.
• Game content providers: Licensed game studios and aggregators whose games are available on the i8club Platform may receive anonymised or pseudonymised gaming activity data for fairness auditing and technical purposes.
• IT and infrastructure providers: Hosting, cloud storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and courts, where disclosure is required by applicable law or valid legal process.
• Professional advisors: Legal counsel, auditors, and compliance consultants, where necessary and subject to professional confidentiality obligations.

Any third party that processes personal data on behalf of i8club is required to do so in accordance with our instructions and applicable data protection laws. We do not permit third-party service providers to use your personal data for their own purposes.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the i8club Platform. They allow the Platform to recognise your browser, remember your preferences, maintain your logged-in session, and collect analytical data about how you use the Platform.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in during an active gaming session. These cookies cannot be disabled.
• Functional cookies: Enable the Platform to remember your preferences, such as language settings and account customisations, to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are most visited, and how long sessions last. This data helps us improve Platform usability and content.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

7.3 Managing Cookies

You may configure your browser to refuse some or all cookies or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will impair your ability to use the i8club Platform, including logging in and completing transactions. For guidance on managing cookies in your browser, refer to your browser's help documentation.

8. Data Retention

i8club retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods generally apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML regulations and applicable Philippine law.
• Transaction and gaming data: Retained for a minimum of five (5) years following the date of the transaction or gaming session, for audit and regulatory purposes.
• KYC documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for up to three (3) years from the date of the communication, unless retention is required for longer by an ongoing dispute or legal obligation.
• Marketing data: Retained until you withdraw your consent to marketing communications, at which point marketing-specific data will be suppressed or deleted within thirty (30) days.

Where personal data is no longer required, i8club will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Data Security

i8club implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the i8club Platform;
• Encryption of sensitive data fields at rest, including payment information and identity document data;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure;
• Multi-factor authentication requirements for privileged administrative access to data systems;
• Incident response procedures for the timely detection, investigation, and notification of data breaches in accordance with applicable law.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by i8club:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, stored, and shared — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data i8club holds about you and to receive information about how that data is processed.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data. Some data corrections can be made directly through your account settings; others may require submission of supporting documentation.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent. This right is subject to overriding retention obligations under applicable law.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to i8club demonstrating compelling grounds to continue processing.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Privacy Request". We will respond to valid requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

11. Children's Privacy

The i8club Platform is strictly intended for individuals aged 21 years and older, in accordance with applicable Philippine gaming regulations. i8club does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on i8club or provided personal data without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

12. Third-Party Links

The i8club Platform may contain references or contextual links to third-party services such as payment providers or regulatory bodies. This Privacy Policy applies solely to the i8club Platform and its data processing activities. i8club is not responsible for the privacy practices of any third-party services you may access independently. We encourage you to review the privacy policies of any third-party services you use in connection with your i8club account.

13. International Data Transfers

In the course of providing the i8club Platform, your personal data may be processed by service providers located outside the Philippines, including in countries where the level of data protection legislation may differ from that in the Philippines. Where such transfers occur, i8club will ensure that appropriate safeguards are in place — such as contractual data protection clauses — to protect your personal data in accordance with applicable Philippine data privacy law.

By using the i8club Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines as described in this section, subject to the safeguards described above.

14. Updates to This Privacy Policy

i8club reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy reflects when it was last reviewed and updated. Your continued use of the i8club Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how i8club protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way i8club handles your personal data, please contact our Data Privacy team:

Email: [email protected]
Subject line: Privacy Request or Data Privacy Concern

Our support team is available 24 hours a day, seven days a week. For formal data subject access requests or complaints, please allow up to thirty (30) calendar days for a full response. Where a complaint cannot be resolved directly with i8club, you may escalate the matter to the National Privacy Commission of the Philippines.